Returns & Exchanges
At SHAY Jewelry, we want you to be completely satisfied with your purchase; if for any reason you are not, we offer a 14-day return window for all unworn, original condition pieces. Please note that custom orders and engraved items are considered final sale and cannot be returned or exchanged.
Initiate Your Request
Visit our online returns portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).
Secure Your Shipment
Carefully pack your jewelry in its original SHAY presentation box and protective packaging to ensure it arrives in pristine condition.
Affix Shipping Label
Attach the prepaid, fully insured shipping label provided by our team to your parcel and drop it off at any authorized courier location.
Inspection and Refund
Once our master jewelers verify the item's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing