Frequently Asked Questions
Everything you need to know about your SHAY Jewelry experience.
What materials are used in SHAY Jewelry pieces?
We use only the finest materials, including 18k gold and high-grade natural diamonds and gemstones. Each piece is handcrafted to ensure the highest quality and longevity.
How long does shipping take for my order?
In-stock items typically ship within 2-3 business days. For custom or made-to-order pieces, please allow 4-6 weeks for production and delivery.
Do you offer international shipping?
Yes, we ship worldwide via secure, insured couriers. Please note that international orders may be subject to local duties and taxes upon arrival.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that custom-made pieces and engraved items are final sale.
How should I care for my fine jewelry?
To maintain brilliance, clean your jewelry with a soft brush and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store pieces in their original pouch.
Can I request a custom size or design?
Absolutely. We offer customization for most of our signature styles. Please contact our concierge team to discuss specific sizing or bespoke design requests.